About 10% of videos incorrectly show as unfinished / incomplete.

How can we help?

David Wilson

May 16, 2022 07:20

It's just a minor thing that has been happening for a long time but figured I'd finally at least ask about it.
As the title says, about 10% of video lessons show as unfinished or incomplete even though I've watched them all the way through. Reloading and re-watching doesn't change this, they are just permanently marked as incomplete and it doesn't seem like there's any way to get around it on the user end.

I'm assuming it's due to mismatching info on video length or something, but who knows.
I know it's super super minor and doesn't prevent listed 100% completion of a course, but it'd be nice if this was fixed eventually, or some workaround was given.

Thanks.

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5 comments

BedInspector

May 17, 2022 10:55
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Did you skip any part of the video? Because if you did, the video doesn't mark as complete.
Evan Lewis

May 17, 2022 16:44
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Hi David,

If you haven't already, you may want to check the suggestions listed in this article: https://support.khanacademy.org/hc/en-us/articles/115002789111-Why-aren-t-videos-showing-as-completed-in-my-profile-

If that doesn't help, I encourage you to submit a support ticket with a list of specific videos that you're having trouble with so that we can further investigate the problem.

Thanks!
David Wilson

May 18, 2022 07:42

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Hi, thanks for the reply.
I've read through the linked page and I don't think any of the suggested issues apply.

I always watch videos from beginning to end with no skipping, and wait for the end to close.
I've tried re-watching videos again in the past with no success in it showing as completed, but I'll try again on some and see what happens. Maybe something has been fixed since then.

I'll find some time to submit a list if that doesn't work.
I love Isabelle

January 31, 2023 19:50
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The same thing happens to me.
Jagadeesh Kumar

February 26, 2023 15:15
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Hello, there is one solution that worked for me.

Khan Academy might be streaming the lessons in two video modes.

1. First one is Khan Academy default video player - When I watched the lessons in this mode, they are not marked as complete.

2. Second one is streamed through Youtube url. Here the lessons are marked as complete. In this mode, the UI of video player is similar to youtube and you can copy the youtube url, change resolution etc.

To switch from mode one to two, there will be a button with text saying "Click for complete version of player" or similar description.

Thanks.

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