Hi! I have been coaching two students from same household, different grades. Parent set them up in Khan on same profile, but in my coaching account, the one profile was in two separate classes. Worked on my end. On their end, they had the two classes as separate menu items, so it worked there too. Now I've realized their progress is entangled, and I can't see their separate mastery data. I asked parent to set up new account for one child, which parent did. Then I deleted all that child's assignments from the entangled profile (hoping this would remove it from the activity log and mastery data), and removed the old profile from their class, since they now have a new profile in their class. However, all their mastery data is still hanging out in the other (younger) child's profile. Any suggestions?
How can we help?