Completed Work Not Registering With Khan Academy?

Hi!

I have this same issue. I wish I had input on how to troubleshoot that, but I came here to see if anyone else was experiencing the same thing. In my experience, I have witnessed students working on this platform with my own eyes. I could see on their screens the videos they were watching and the exercises they were working on. But when I checked it on my educator account, it didn't register any of it. At first I thought it was a time delay between their platform interaction and the system updating itself, but there was still nothing when I checked days later. I hope there is a way to troubleshoot it, or that it's a simple system bug Khan fixes soon.

Hi again! I just found this response: https://support.khanacademy.org/hc/en-us/community/posts/360074405791-Work-not-showing

It's not exactly helpful for me since I can pretty much rule out all of those reasons. I might just submit a support ticket.

Hi Tasnim, Alex,

I would suggest supervising at least two days.  I have used Khan Academy for over 6 years, and it's always been extremely reliable.  The only instance in which my numbers disagreed with theirs was when a child was doing multi-digit multiplication; I knew the child was doing the work on paper, but because the mouse didn't move for over 20 minutes, KA thought the child had left the screen on, so my stopwatch for the day was longer than their credited time.  However, as long as both power and internet are working, we've never had a problem with assignments submitting.

In order for videos to count as completed, the students do have to watch all the way to the end.  Articles are counted as completed as soon as they are opened.  Exercises are scored one answer at a time, so it is impossible to do a full exercise and not have a record, provided that the student is signed into the right account.