my child can't log in

How can we help?

Robin S

October 18, 2020 01:25

Hello,

My child has an account that is connected to last year's teacher's account.

His school changed their Clever page for this school year, and it no longer contains the Khan Academy link. I can't connect to his account using my parent account since it is asking us for an email (my son doesn't have one) and we can't get into his account to add me as his parent.

Please help! He wants to continue coding, but we are unable to get him logged in on any device.

Thank you in advance,

Robin

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2 comments

Emily Gier

October 20, 2020 11:15
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Hi Robin,

I am having the exact same issue! I wish I had answers for you, but hopefully some answers will come here soon.

my son had Khan set up through last years school. teacher. he never did Khan at home until distance learning, when his teacher verbally told him how to log in from home over a video call, we never had a hardcopy of his log in or password. the computer autosaved his password and we were able to continue access, we are homeschooling now and luckily I wrote down his user name, but I was afraid if I logged him out he'd loose his account and place- as I still don't have his password and I have to have school access to reset the password. I cannot link him to a parent account because it requires Clever access which we no longer have as homeschoolers.

the only info I have is a user name.

is it possible to regain access?

Thank you!

Emily
P Rossell

January 09, 2021 22:22
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Hi Robin, Emily,

Please use the link to contact support. They will be able to help you or let you know that you need to create a new account. https://support.khanacademy.org/hc/en-us/requests/new

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