One of my students logged in as a parent instead of a learner. How do we switch them?

Hello Monique!

An account can be switched from a parent to a student through the profile's Settings.  The student should click on his/her name in the top right corner, and will be prompted with a dropdown that looks something like this

They will then select the 'Settings' button, and scroll down in the settings page until they see the 'Roles' section.  They should be able to un-select 'Parent', which should resolve the problem.

If you have any more questions, I'd love to help out!

As part of our Support Community improvement project, we’re preserving inactive posts that have historical or community value and closing them to new comments. This is one of them!

If this post covers a topic that you’re interested in discussing with the community or requests a feature you’d like to see on Khan Academy, you can try to find an active post about it and add your thoughts (or feel free or create a new post if it doesn’t yet exist in the forum).