Transcipt display error.

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nOT Wana show

April 08, 2020 06:48
Edited

I am having a bug in the *display* of long single sentences in transcript in Android App. Only first half of line is shown. The next half is shown by tapping and holding. The issue is observed with multiple chapters/videos so I think that it is not chapter specific, but related to the app itself.

KA App version: 6.5.0 from apkmirror.com

OS: Android AOSP 6.0 M

Attachments: I cant take the screenshot and hence will upload the screenrecord (youtube link given below). Update: Screenshot is also added after request.

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nOT Wana show

April 08, 2020 06:39

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https://youtu.be/-ZsZj9oJhVA

As i already said, i dont think this is chapter specific issue, but still, here is the chapters link: Chapter: https://www.khanacademy.org/science/physics/quantum-physics/quantum-numbers-and-orbitals/v/heisenberg-uncertainty-principle
SP

April 07, 2020 11:58

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So this is on the Khan Academy Android App, correct?

Also, you can take a screenshot of the screen record and upload it there, which will help us better understand your issue.
nOT Wana show

April 08, 2020 06:50

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Hey SP

Yes.As I have mentioned already, this is spotted on Khan Academy Android App (the app and OS version mentioned in the original description - I am editing it now for more clarity and pasting the links from the video description to here, okay?)

And I am uploading the screenshot from the recorded video. It is not of good quality though (the buttons are broken, so... @_@ ).
carol

November 12, 2021 20:45
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Hi there,

If you're experiencing this issue, could you please submit a support ticket? This will allow the support team to look into your account to see why it is not recording progress

Thanks!
nOT Wana show

November 15, 2021 11:39
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#385945 carol, here u go, as per you instructed

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