Losing Energy Points?

I don't know.......You might have problem cuz you're a Power User

If you have no idea what i mean,Check out This page......

Hope it helps!

Hi Valerie,
The following article may be able to help you
https://khanacademy.zendesk.com/hc/en-us/articles/202487600-Why-did-I-lose-points-progress-

Should you still have technical problems you can file a report under Report a Problem the support team will need the following which are in these articles written
https://khanacademy.zendesk.com/hc/en-us/articles/203411500-How-to-take-a-screenshot-on-any-device

https://khanacademy.zendesk.com/hc/en-us/articles/202834460-What-information-do-I-include-to-submit-an-effective-bug-report-

Should you have any more questions I will be happy to help you.
Proud to be a Khan Academer
Katrina