iPhone/iOS Bug: Video completion and energy points are not recorded correctly when changing the playback speed

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JC Hulce

September 15, 2017 22:49

In the iOS and Android app's video player, there's a button in the lower right of the screen that allows you to make the playback speed of the video faster or slower than the default 1x. I often use this option to speed up long, monotonous videos.

When watching a video using a faster playback speed on my iPhone (usually 1.3x), the video is not marked as complete and I do not get the correct full amount of energy points for watching the complete video.

When watching a video using a faster playback speed on my Android devices, the video is marked as complete and I get the correct full amount of energy points. (The Android app is not impacted by this bug)

The bug has existed on iOS for a long time (I don't think it was introduced recently), and it still exists as of the most recent version 4.5.0. I have experienced the bug on an iPhone 6s and an iPhone 7 running every version of iOS that I've tried. I now have a large number of videos (probably 100+) that I watched fully on my iPhone but aren't marked as complete because of this bug before figuring it out, which is extremely frustrating.

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Official comment
Dawn

December 08, 2017 20:00
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Hi, JC! The team would like to look into this for you. Can you please send them details via the link below? Thanks in advance!

https://khanacademy.zendesk.com/hc/en-us/requests/new
kabamk9

September 16, 2017 01:39
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Oooh that could be a bug. Did you try restarting the webpage Maybe you could download mozilla firefox and use that. Also, make sure that your software is up to date. Anyway, IOS11 is coming out in a few days so they will probably fix a lot of bugs.
JC Hulce

September 29, 2017 17:40
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Just confirming here that this bug is with the official app, not with a webpage or browser. I keep everything up to date.
JC Hulce

December 09, 2017 22:44
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Dawn, I've now sent the details at https://khanacademy.zendesk.com/hc/en-us/requests/181483
Owen

April 27, 2018 03:50
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I just sent in a post about the same thing together with a couple other iOS app video player bugs, then found this post. I can confirm it's still happening as of version 4.8.3. (I use 2x speed in my videos.)

My post: https://khanacademy.zendesk.com/hc/en-us/requests/198241
aguhsieh

August 30, 2018 14:31
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iPhone/iOS Bug: lack of video completion with check marks when changing the playback speed (x1.3, x1.5, or x2)

This is is still happening, please please fix it.

love Khan Academy
carol

November 01, 2021 18:39
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As part of our Support Community improvement project, we’re preserving inactive posts that have historical or community value and closing them to new comments. This is one of them!

If this post covers a topic that you’re interested in discussing with the community or requests a feature you’d like to see on Khan Academy, you can try to find an active post about it and add your thoughts (or feel free or create a new post if it doesn’t yet exist in the forum).

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iPhone/iOS Bug: Video completion and energy points are not recorded correctly when changing the playback speed

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