How can we help?
Bugs and Troubleshooting
Reporting new issues and feedback
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Why might a support agent need to log in to my account? -
Why isn't my Khan Academy account automatically linked to the Support Community?
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How do I find network response data when reporting errors?
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How do I request new features or content?
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How do I report different kinds of bugs and issues?
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What information do I need to include to submit an effective bug report?
General Site & Networking
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Why does the Khan Academy website look odd in my browser?
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How do I allow cookies from Khan Academy?
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How do I go back to having the full YouTube video player as my default player, and how can I view videos on YouTube?
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How can I delete cookies and cache from my web browser?
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Why don't my videos show as watched? (possible workaround)
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Why do videos keep playing on their own?
Mobile Device Issues
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How can I find the version of the Khan Academy mobile app I'm using?
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How can I change the language that my mobile app uses?
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What features are available on the iOS and Android apps?
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I’m having problems with the Khan Academy iPad app.