Bugs and Troubleshooting

Reporting new issues and feedback

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  Submitting a bug report to Khan Academy support

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  Why might a support agent need to log in to my account?
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  Why isn't my Khan Academy account automatically linked to the Support Community?
• 
  How do I find network response data when reporting errors?
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  How do I report different kinds of bugs and issues?
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  What information do I need to include to submit an effective bug report?
• 
  How do I take a screenshot?

General Site & Networking

• 
  Why does the Khan Academy website look odd in my browser?
• 
  How do I allow cookies from Khan Academy?
• 
  How do I go back to having the full YouTube video player as my default player, and how can I view videos on YouTube?
• 
  How can I delete cookies and cache from my web browser?
• 
  Why don't my videos show as watched? (Update)
• 
  Why do videos keep playing on their own?

Mobile Device Issues

• 
  How can I find the version of the Khan Academy mobile app I'm using?
• 
  How can I change the language that my mobile app uses?
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  What features are available on the iOS and Android apps?
• 
  I’m having problems with the Khan Academy iPad app.

Accounts & Login Issues

• 
  What can I do if I didn’t receive the email to verify my Khan Academy account?

Coach Tools

• 
  What can I do when I get an error while assigning content or editing my assignments?
• 
  What are some limits around assigning content to students in different locales or languages?