Bugs and Troubleshooting

Why might a support agent need to log in to my account?

Why isn't my Khan Academy account automatically linked to the Support Community?

How do I find network response data when reporting errors?

How do I request new features or content?

How do I report different kinds of bugs and issues?

What information do I need to include to submit an effective bug report?

Why does the Khan Academy website look odd in my browser?

How do I allow cookies from Khan Academy?

How do I go back to having the full YouTube video player as my default player, and how can I view videos on YouTube?

How can I delete cookies and cache from my web browser?

Why don't my videos show as watched? (possible workaround)

Why do videos keep playing on their own?

How can I find the version of the Khan Academy mobile app I'm using?

How can I change the language that my mobile app uses?

What features are available on the iOS and Android apps?

I’m having problems with the Khan Academy iPad app.

The fractions bar is missing from some exercises when I zoom to 125%. What can I do?

What can I do if I didn’t receive the email to verify my Khan Academy account?

What can I do when I get an error while assigning content or editing my assignments?

What are some limits around assigning content to students in different locales or languages?