Bugs and Troubleshooting

Why might a support agent need to log in to my account?

Why isn't my Khan Academy account automatically linked to the Support Community?

How do I find network response data when reporting errors?

How do I request new features or content?

How do I report different kinds of bugs and issues?

What information do I need to include to submit an effective bug report?

Why does the Khan Academy website look odd in my browser?

How do I allow cookies from Khan Academy?

How do I go back to having the full YouTube video player as my default player, and how can I view videos on YouTube?

How can I delete cookies and cache from my web browser?

Why don't my videos show as watched? (possible workaround)

Why do videos keep playing on their own?

How can I find the version of the Khan Academy mobile app I'm using?

How can I change the language that my mobile app uses?

What features are available on the iOS and Android apps?

I’m having problems with the Khan Academy iPad app.

What can I do if I didn’t receive the email to verify my Khan Academy account?

What can I do when I get an error while assigning content or editing my assignments?

What are some limits around assigning content to students in different locales or languages?