How can we help?

How do I take a screenshot?


When you add a screenshot with your support request, you give us a quick and accurate representation of your problem. Ideally, we would like screenshots with all reports where you are referring to an issue on a specific page. Besides, even if you don't see anything wrong with the page, sometimes we do!

This website ( will help you to learn how to take a screenshot on any device.

In all cases, go to the page where the bug or problem occurs. Make sure that you can see as much valuable information as possible on one screen, and definitely be sure to include the problem area of the page. If for some reason the instructions below do not work for you but you have a smartphone, you may be able to email yourself a photo of the screen and attach that image to your request.

The screenshot may contain more information than you wish to send. Please consider taking a partial screenshot, cropping, or covering up parts of the image, especially if it contains personal information not relevant to the problem you're having.

Before sending, select a helpful filename, avoiding spaces and special characters. Please choose one of the following file formats:

  • .bmp
  • .jpg, .jpeg
  • .gif
  • .png 

Double-click on the image to preview it. 

Attaching your screenshot

In order to best preserve the quality of your screenshot, please attach the screenshot file(s) to your Help request using the button at the bottom of the form, as shown below: