How do I find my browser version?

Sometimes we need information about your browser (including your browser's version) to determine the cause of a problem you've reported. If you sent your request from the same device and the same browser you were using when you experienced the problem, your browser's information automatically followed your e-mail, so you won't need to look it up for us.

However, if you're reporting the issue from a different device than the one you were using when you encountered the problem, you'll need to include information about:

• What device you were using when the problem occurred, and
• What browser and browser version you were using when the problem occurred.

To find your browser's version, follow the steps below for your specific browser type:

Google Chrome

1. Click the button with three vertical dots in the upper right corner of your browser.
2. Click Help.
3. Click About Chrome.

  

A window will appear. The browser version is the number below the header Google Chrome.

 

Mozilla Firefox

1. Click the button with three horizontal bars in the upper right corner of your browser.
2. Click on Help.
3. Click About Firefox.

 

A window will appear. The browser version is the number below the header Firefox.

 

Microsoft Edge

1. Click the button with three horizontal dots in the upper-right corner.
2. Click Settings.
3. Scroll down and you will find the browser version under About this app.

 

Apple Safari

1. Click on Safari up in the left-hand corner of your browser.
2. Click About Safari.

 A window will appear. The browser version is the number below the header Safari.