Evan Lewis

1. Community
2. Technical Issues and Workarounds
3. Student User Names and Passwords

Hi S. Shaw, If the students created their own accounts, they should have received an email with a copy of their username. If they don't remember their passwords, they can request a password reset v...

1. Community
2. Mobile Platform Questions and Feedback
3. Logging child into app without email address

Hi Sylvia, Sorry for the late response here! We've seen a huge increase in support requests over the past several weeks, so I appreciate your patience here. Did you create your students' accounts f...

1. Community
2. Feature Requests and General Site Feedback
3. Allow students to transfer progress from "student" accounts to personal accounts

Hi Adam, Thanks for the feedback! I've forwarded this request to the team for consideration as we continue to improve our platform. For the time being, one of the easiest existing solutions is to s...

1. Community
2. Technical Issues and Workarounds
3. Green checks for videos

Hi kkeenliside, If you haven't already, I suggest reading this article, as it offers several explanations for why the videos may not be marked as completed. You may also need to log out and log bac...

1. Community
2. Mobile Platform Questions and Feedback
3. Added new Khan app to new phone but it shows me as student not teacher

Hi Cindy, The mobile app does not currently support the Teacher functionality, so it isn't possible to access your classes from within the app. To use the Teacher Dashboard and other teaching featu...

1. Community
2. Technical Issues and Workarounds
3. accidentally deleted the wrong student profile- he had too many

Hi George, There isn't a way for teachers to permanently delete their students' accounts, so his progress should still be saved on the account. To fix the issue, he will need to log into the accoun...

1. Community
2. Technical Issues and Workarounds
3. completed assignments not registering as completed

Hi whitmane, Is the student experiencing this issue with specific types of assignments (videos, exercises, quizzes, etc), or all assignments? You may want to have the student try logging out and lo...

1. Community
2. Mobile Platform Questions and Feedback
3. Tables and graphs don’t show up on calculus limits practice

Hi Sydney, Thanks for sharing this workaround! I'm sure other users will definitely find this to be helpful! If you're consistently experiencing this issue, please submit a support ticket describin...

1. Community
2. Technical Issues and Workarounds
3. Students signed on and is active in my roster but they cannot see their assignments.

Hi kmorley, Students are not able to view the assignments page until at least one assignment in the class has been given to them. If the student joined your class after the assignments were created...

1. Community
2. Mobile Platform Questions and Feedback
3. Teacher Dashboard

Hi jlafrance, Thanks for the feedback! I've forwarded this request to the team for consideration as we continue to improve our mobile app. In the meantime, you should be able to access the Teacher ...