Laurie @KA

1. Community
2. Technical Issues and Workarounds
3. Known Issue (September 2016): Site slowness, red error bars, and other performance issues

Regarding the "ERROR_CONNECTION_RESET" issue on the SAT section, this is an issue we're working on but setting everyone's account settings to English should be a temporary workaround in the meantime.

1. Community
2. Classroom Product Questions and Feedback
3. Time Report not matching Student's activity Screen

UTC time is the main time standard by which the world regulates clocks and time, which a lot of software uses as the default way to measure a day.  Because our email reports are generated automatic...

1. Community
2. Content Requests and Feedback
3. Why am I paying to watch your vids when they are free?

Just letting people know that we're following up on this report.  If anyone else comes across something like this we really appreciate you letting us know about it.

1. Community
2. Classroom Product Questions and Feedback
3. Need Help Creating Student Accounts through already existing Google registered school email

Hi Pasinas - as E Heald mentioned, the parent <> student linking isn't necessary for basic account usage once you've created their account.  The student needs a parent linked to their account in or...

1. Community
2. Content Requests and Feedback
3. Error in transcript and CC

Hi Kathy - You can leave a comment at the end of each video or article reporting a mistake in the content. Look for the "Report a mistake" link when you start to write text in the comment box. This...

1. Community
2. Technical Issues and Workarounds
3. Known Issue (September 2016): Site slowness, red error bars, and other performance issues

@Rick @thebute, there was a site error for a few hours last night; are you still experiencing issues?

1. Community
2. Classroom Product Questions and Feedback
3. Youtube Blocked

If your school blocks Youtube, and you are unable to load our backup video player (which should load fine in these cases), please send us the diagnostic information using the instructions in this a...

1. Community
2. Content Requests and Feedback
3. Video with incorrect info

Can you report that mistake on the video in question? Look for the "Report a mistake" link when you start to write text in the comment box. These kinds of issues come up fairly regularly, so this i...

1. Community
2. General Khan Academy Questions
3. How to link accounts when you accidentally made 2 accounts!

If you delete your newly-created account, you'll be able to add that email address to your primary Khan Academy account. This article goes over how to link your new email address, once it's freed u...

1. Community
2. Classroom Product Questions and Feedback
3. Data processor agreement

Hi Jørn - the short answer is, because all of Khan Academy is open to all users without cost or requirements to register or contract for services, the organization doesn't really engage in formal a...