How do I add or remove admins, teachers and students from my Enterprise Starter roster?

This article will walk you through how to set up and adjust your roster in the Enterprise Starter version of Khan Academy Districts, including how to add administrators, teachers, and students. 

Roster set-up is a crucial step to a successful Khan Academy implementation. One of the benefits of the Enterprise Starter plan is that administrators have full visibility and control over their rosters directly in the Khan Academy platform.

Before you get started: 

1. Have your list of administrators and teachers handy 
   1. You will need their names, email addresses and associated school(s).
2. Unblock the following:
   • Email address: no-reply@khanacademy.org (as this is where the activation emails are sent from)
   • Email domains: khanacademy.org, bounce.khanacademy.org, e.khanacademy.org, khanacademy.zendesk.com (this will ensure you are able to receive all emails from Khan Academy) 
3. Note: it takes up to 2 hours for students to receive Khanmigo after they have been added to a district-linked class 

Adding administrators

There are 3 types of administrators in Enterprise Starter: 

1. School admins
2. District admins
3. Billing admins

• Any School or District admin can also be a Billing admin. 
• Any School or District admin can also be a teacher at 1 school
• School and district admins are added and removed through the Manage Roster tab located on the left-hand menu of the Admin Dashboard 
• Billing admins can be added or removed by clicking Manage access from the Billing tab located in the left-hand  menu of the Admin Dashboard.

Key information to know about adding admins:

• Any School or District admin can also be a teacher, but can only teach at one school 
• If the admin already has a Khan Academy account, invite them using the email address linked to their existing account.
• You can add or remove admins who will receive the High Severity Khammigo email alerts on the Settings tab.
• If you need to adjust which schools are in your district, this can be done on the Settings tab of the Administrator Dashboard.

Administrator account activation and login:

• Admins are invited via email and must follow the steps in the email to activate their Khan Academy account 
  • Title of email: Action needed: Confirm your Khan Academy administrator account
  • Sent from: no-reply@khanacademy.org 
  • Click the “Confirm your account” button in the email 

• On the next screen, log into your existing Khan Academy account, or create a new one to use as your KAD Administrator account 
• Once their account is activated, administrators can log in through the regular Khan Academy login page 

• All admins immediately receive Khanmigo immediately and access to the Administrator Dashboard once their account has been activated 

Adding teachers

Add the teachers who are part of your implementation plan via the Manage roster tab. If they already have a Khan Academy account, add the email address tied to their existing account.

• Only invite teachers who are part of your implementation plan and inform them which classes to link to your Enterprise Starter plan. 

Key information to know about adding teachers: 

• Teachers can only teach at one school 
• Teachers cannot be moved from one school to another 
• Co-teachers are not supported 
• Teachers create their Khan Academy classes and add students to them. Administrators do not add classes or students. 
• Teacher must link their classes to the Enterprise Starter plan in order for students to receive Khanmigo and for the data from those classes to show on the Administrator Reports 
• Teachers receive Khanmigo access immediately after activating their Khan Academy Districts account 

• At the top of the hour, newly linked classes and their data will appear on your administrator reports. 
• Students in linked classes will receive Khanmigo at the top of the hour and count towards your seat usage. 

• If you would like to “upgrade” an existing Enterprise Starter teacher to an administrator, remove the teacher from the Manage roster tab and re-invite them as an administrator. Then they will need to re-link any classes. 

Teacher account activation and login: 

• Teachers are invited via email and must follow the steps in the email to activate their Khan Academy account 
  • Title of email: Invite Action needed: Link or Create your Khan Academy teacher account
  • Sent from: no-reply@khanacademy.org 
  • Click the “Confirm your account” button in the email 

• On the next screen, teachers can log into an existing Khan Academy account, or create a new one to use as their KAD-synced account. 
• Once their account is activated, they can log in through the regular Khan Academy login page 

• All teachers immediately receive Khanmigo access and the ability to link their classes once their account has been activated 

Adding students

Teachers manage their classes and student rosters through their Teacher Dashboards. 

• Note: it takes up to 2 hours for students to receive Khanmigo access after they have been added to a district-linked class. 

There are 2 options to get students enrolled in the correct classes:  

Option 1: The teacher shares their class’s join link with students (also called a Class Code) 

1. The class code is found on the Settings and Students page of each class 

2. Students click on the link, or visit www.khanacademy.org/join and enter the class code
3. Then students will log into their existing account, or create a new account 
   

1. If the students already have Khan Academy accounts, they can also enter the class code from the “Teachers” tab on their Learner Home 

Option 2: If students are under 13 years old, teachers can also create their Khan Academy accounts and passwords for them right from their teacher dashboard 

Once students are added to linked classes and the roster syncs at the top of each hour, students will receive Khanmigo and populate on the “Manage Roster” tab of the Administrator Dashboard.  

Removing users from the Enterprise Starter plan: 

You may periodically need to remove users from your roster due to staffing changes, the start of a semester, or to adjust seat allotment. 

Use the “Manage Roster” tab on the Administrator Dashboard to remove administrators, teachers and students.

Below is some additional information to keep in mind when removing users from the roster: 

1. Student removal:
   1. When a student is removed from the roster, the student loses access to Khanmigo and all their linked classes.
   2. Any Mastery progress the student has earned remains on their account.
   3. It takes 1 hour for this change to show on the “Manage Roster” tab, and up to 2 hours to show on the Administrator reports
2. Teacher removal: 
   1. When a teacher is removed, their classes will remain on their account, but will be unlinked from the Enterprise Starter plan. The classes will no longer appear in the Administrator reports.
   2. If the students rostered to this teacher are not rostered to another Enterprise Starter teacher, they will lose access to Khanmigo, and their data will be removed from the Administrator reports. 
3. Class removal: 
   1. Administrators cannot remove classes from the roster. 
   2. However, the teachers can simply unlink any classes on their own accounts. Then as long as the students in that class are not in any other linked classes, their seat will be freed up, but their class and assignments will remain.  

We hope this article was helpful in understanding how to add users to your Enterprise Starter roster! If you have questions or need additional assistance, feel free to check out other articles in the help center, or submit a ticket to the Khan Academy Support Team. We are here and happy to help!