student scores not showing up

Hello, Sean! 

Usually when that happened in my class, the student isn't logged in (or is logged in as someone else if there are shared computers).  Is it definitely her name in the upper right corner when she is doing the work?

Otherwise, a few minutes and a refresh of my screen usually does the trick.  

If she is logged in but this persists, I would submit a help request by clicking "Report a Problem" up at the top of this page.

Have a great day!

Amy

I have had this happen when they are in the app on google chrome. I tell them to make sure they sign into the browser. 

It has happened to my students as well.  I figured out a workaround. Instead of clicking on the replay button, the students needs to click on the blue name of the lesson at the top of the video box. This will display the lesson again and show the progress bar at the bottom. If the student then stops the video and drags the progress bar indicator as far to the left as possible and then allows the video to play to the end it will show completed.

Hello, Sean Donahue!

I understand how confusing this is, as your student's assignments are not being marked as completed even after they've worked on them.

We see this kind of situation fairly frequently, and it could be due to a few scenarios. If you don’t mind, could you please verify the following:

• Your students are completing the assignments while logged into the accounts that are connected to your teacher account. You can verify their account credentials from your dashboard directly if need be.

• Your students are only completing the assignments after they have been assigned. If they complete assignments before having them assigned, they will not be reflected in your Teacher Dashboard.

• Your students are completing the assignments that have been assigned to them. To check if assignments have been assigned to all students, please visit the Manage tab on your class settings.

If none of these situations apply to you, please let us know by submitting a support request. We’re happy to help!

Dustin
Community Support