{"article":{"id":360029043712,"url":"https://khanacademy.zendesk.com/api/v2/help_center/en-us/articles/360029043712.json","html_url":"https://support.khanacademy.org/hc/en-us/articles/360029043712-Why-does-the-Khan-Academy-website-look-odd-in-my-browser","author_id":381243247572,"comments_disabled":false,"draft":false,"promoted":false,"position":0,"vote_sum":30,"vote_count":414,"upvote_count":222,"downvote_count":192,"section_id":4404525738253,"created_at":"2019-06-10T18:23:30Z","updated_at":"2026-11-06T18:52:43Z","name":"Why does the Khan Academy website look odd in my browser?","title":"Why does the Khan Academy website look odd in my browser?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":["es","pt-br"],"edited_at":"2022-03-22T19:00:29Z","user_segment_id":null,"permission_group_id":1198032,"content_tag_ids":[],"label_names":["browser","site issues","site problems"],"body":"<p><span class=\"wysiwyg-font-size-large\">If you're experiencing any of the following issues on the Khan Academy website, it's possible that you're using an old version of our <a href=\"https://support.khanacademy.org/hc/en-us/articles/204795660\" target=\"_blank\" rel=\"noopener noreferrer\">supported browsers</a> (or a browser Khan Academy doesn't support):</span></p>\n<ul>\n<li><span class=\"wysiwyg-font-size-large\">The site is loading only partially or is loading slowly</span></li>\n<li><span class=\"wysiwyg-font-size-large\">The site looks odd or has broken formatting</span></li>\n<li><span class=\"wysiwyg-font-size-large\">The site is behaving oddly or has broken features</span></li>\n</ul>\n<p><span class=\"wysiwyg-font-size-large\">Older browsers may not support all the features on our site. If you are on Internet Explorer or anything but the latest versions of Firefox or Safari, we highly recommend switching to a supported browser or upgrading your browser to the latest version for a better experience (all browsers <a href=\"https://support.khanacademy.org/hc/en-us/articles/204795660\" target=\"_self\">linked here</a> are free).</span></p>\n<p><span class=\"wysiwyg-font-size-large\">If you're sure your browser is supported and updated, try clearing your <a href=\"https://clear-my-cache.com/\" target=\"_blank\" rel=\"noopener\">cookies and cache</a>. If neither of these suggestions fixes your issue, please <a href=\"https://support.khanacademy.org/hc/en-us/requests/new\">report a problem</a> with a description of the steps you took (with screenshots, if possible!).</span></p>","user_segment_ids":[]}}