{"article":{"id":235640267,"url":"https://khanacademy.zendesk.com/api/v2/help_center/en-us/articles/235640267.json","html_url":"https://support.khanacademy.org/hc/en-us/articles/235640267-Why-don-t-my-videos-show-as-watched-Update","author_id":381243247572,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-97,"vote_count":557,"upvote_count":230,"downvote_count":327,"section_id":4404525744653,"created_at":"2016-11-28T10:03:31Z","updated_at":"2026-11-05T12:54:53Z","name":"Why don't my videos show as watched? (Update)","title":"Why don't my videos show as watched? (Update)","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2021-09-20T15:57:41Z","user_segment_id":null,"permission_group_id":1198032,"content_tag_ids":[],"label_names":[],"body":"<div class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\">Previously, users reported that after fully watching a video, the video sometimes did not show that it had been completed. This happened because the user watched a non-English version of a video that was much shorter than the English version, causing our system to think that the video hadn't been fully watched.</span></div>\n<div class=\"p-rich_text_section\"> </div>\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\">We've fixed that bug! Videos you've completed should now show as completed in your Learner Dashboard, even if they were videos watched in non-English languages.</span></div>\n<div class=\"p-rich_text_section\"> </div>\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\">However, if you're using an older version of the Khan Academy app on mobile, you may still see this bug. If so, we recommend:</span></div>\n<ul>\n<li class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\">Updating to the latest version of the mobile app, or </span></li>\n<li class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\">Using the Khan Academy website through your mobile browser.</span></li>\n</ul>\n<div class=\"p-rich_text_section\">\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\"><strong data-stringify-type=\"bold\">Reporting this issue: </strong>If you're still seeing this problem, please send a <a class=\"c-link\" href=\"https://support.khanacademy.org/hc/en-us/requests/new\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://khanacademy.zendesk.com/hc/en-us/requests/new\" data-sk=\"tooltip_parent\">Help request</a> containing answers to the questions below (or as many of them that you can reply to):</span></div>\n<ul class=\"p-rich_text_list p-rich_text_list__bullet\" data-stringify-type=\"unordered-list\" data-indent=\"0\">\n<li><span class=\"wysiwyg-font-size-large\">What is the URL to the video where this is happening?</span></li>\n<li><span class=\"wysiwyg-font-size-large\">Did the suggested workaround help?</span></li>\n<li><span class=\"wysiwyg-font-size-large\">Are there any red-colored errors in the <a class=\"c-link\" href=\"https://support.khanacademy.org/hc/en-us/articles/203580770-How-to-find-the-console-window-on-your-browser\" target=\"_blank\" rel=\"noopener noreferrer\" data-stringify-link=\"https://khanacademy.zendesk.com/hc/en-us/articles/203580770-How-to-find-the-console-window-on-your-browser\" data-sk=\"tooltip_parent\">Console report</a> and, if so, what do they say?</span></li>\n</ul>\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-font-size-large\">Thank you for helping us improve Khan Academy!</span></div>\n</div>","user_segment_ids":[]}}